About two weeks ago Citrix announced part of their new support portfolio for 2017 and beyond, a.k.a. Citrix Customer Success Services. Starting January 1st 2017 customers will be able to purchase, or better said subscribe to (annually) a new support package named ‘Select’ (as part of the Customer Success Services umbrella) with two more packages following mid-2017 (June / July) referred to as ‘Priority’ and ‘Priority Plus’, although for now there is no detailed information available regarding these two additional packages. Let’s have a look at what we do know.
Citrix Call Home according to the e-docs pages “Call Home collects diagnostic data and then periodically uploads telemetry packages containing that data directly to Citrix Insight Services for analysis and troubleshooting”. A nice summary, but of course there is a bit more to it. Below I have put together a brief ‘did you know that’ overview, a somewhat different format then what you are used here on basvankaam.com — let me know what you think.
A couple of weeks ago I launched the first ever ‘The state of public cloud services – the 2016 community edition’ online survey. It included a short textual introduction followed by 35 questions in total and a few fun ‘quotes’ in between. While it turned out to be a bit more work then I anticipated beforehand, I am very satisfied with the final outcome. Below you will find the final report in a .PDF format, free for everyone to download.
I have always been a fan of two factor authentication, or 2FA in short. Almost all companies and customers I have worked for and with used it in some shape or form. Especially SMS based 2FA — from an administrative perspective it is easy to set up, configure and maintain (if it isn’t you might want to consider switching vendors) and next to that it is also extremely user friendly and secure, when properly implemented that is. And of course, there is no need for any additional (expensive) third party tokens.
Earlier this month I published a post named ’13 reasons that might prevent companies from successfully leveraging public cloud services’. Again, this post wasn’t meant to negatively position the cloud, not at all. I just wanted to point out some possible downsides and highlight a couple of, potentially important factors that need to be taken into consideration when ‘the cloud’ comes into play. With this in mind I thought it might be useful to put together a survey specifically aimed at public cloud computing services – consider this post a warm-up.
Cloud computing seems to be the holy grail, at least that is the impression I get when I scroll down my Linked-in and Twitter timelines. Don’t get me wrong, like everybody else I’m also excited about everything that is going on around ‘the cloud’ and the potential it brings to the table, never mind the type of public cloud service used. I mean, no upfront investments, flexibility, burst capacity (up and downscaling) at our fingertips, ease of management and maintenance and so on, what’s not to like? But, ‘the cloud’ is also just getting started, it isn’t ‘mature’ and/or seen as proven technology by many – there are still a bunch of reasons why companies might wait to leverage (public) cloud computing in general, go hybrid or perhaps won’t join the cloud movement at all, at least not for the first couple of years. I just wanted to put this out there and see what you guys think.
During the past week there has been a lot of excitement around the recent announcements regarding Azure RemoteApp being replaced by, what is now temporary called Citrix XenApp Express. Throughout this blog post I’d like to summarize what we know so far.
Now that my book is out in the open I get a lot of questions about my approach. People are really interested to find out how long it took me to complete, what kind of tools I used, where I found the time, what drove me to write a book in the first place and of course what I’ve learned along the way. And since I like to share… hopefully this post will answer most, if not all of these and other questions you guys might have.
Just over seven months ago I released a blogpost named ‘Application Layering Questions? I got answers. Graphical cheat sheet included!’. A lot has happened since then. And although the above mentioned blog is still very valid regarding it’s content, the cheat sheet could do with an update. A version 2.0 if you will.
We all know that Citrix XenApp and XenDesktop are both well established within larger enterprises. Smaller companies however, also often rely on Citrix (using XenApp mostly) to securely deliver their applications and/or desktops to their end-users. Today I would like to focus on how to deliver XenApp hosted applications and desktops while minimizing costs and maximizing both performance and manageability. Note that this is not going to be a Microsoft RDSH vs. Citrix debate, instead I will assume that XenApp licenses are already in-place.