In the past I have written numerous times about Citrix Insight Services, or TaaS before that, which stands for Tools as a Service (don’t be confused, Insight Services was just another name change from TaaS). Smart Check builds upon these services and offers (at least) the same type of pro-active checks (equal to Insight Services) keeping your XenApp and/or XenDesktop Site healthy at all times. However, it is important to note that Smart Check is a completely new service on its own, part of the Smart Tools portfolio (formerly known as Citrix Lifecycle Management Services), which are a 100% Citrix cloud based, though they can be applied on-premises as well. This post is meant to provide you with all relevant information on Smart Check available today as well as any future developments going forward.
Citrix Smart Check — the latest addition to the Smart Tools portfolio. Make sure to take it for a test-ride
A few months ago Citrix renamed their Lifecycle Management Services to Smart Tools. Take a look at this post from fellow CTP Andrew Wood, it explains in-detail what Citrix Lifecycle Management Services is all about, including the name change. Smart Tools consists out of four distinct services each fulfilling their own purpose, for this post I would like to focus on the Smart Check service.
Citrix Support – A new model, a new hope, Citrix Customer Success Services
About two weeks ago Citrix announced part of their new support portfolio for 2017 and beyond, a.k.a. Citrix Customer Success Services. Starting January 1st 2017 customers will be able to purchase, or better said subscribe to (annually) a new support package named ‘Select’ (as part of the Customer Success Services umbrella) with two more packages following mid-2017 (June / July) referred to as ‘Priority’ and ‘Priority Plus’, although for now there is no detailed information available regarding these two additional packages. Let’s have a look at what we do know.