In the past I have written numerous times about Citrix Insight Services, or TaaS before that, which stands for Tools as a Service (don’t be confused, Insight Services was just another name change from TaaS). Smart Check builds upon these services and offers (at least) the same type of pro-active checks (equal to Insight Services) keeping your XenApp and/or XenDesktop Site healthy at all times. However, it is important to note that Smart Check is a completely new service on its own, part of the Smart Tools portfolio (formerly known as Citrix Lifecycle Management Services), which are a 100% Citrix cloud based, though they can be applied on-premises as well. This post is meant to provide you with all relevant information on Smart Check available today as well as any future developments going forward.
Citrix acquires Unidesk — here’s everything you want/need to know!
Today Citrix announced that they have acquired Unidesk — the leading application packaging (layering) and lifecycle management solution for the digital workspace. If you are not familiar with Unidesk, or application layering technology in general for that matter, I would strongly advice you to go and have a look at their website. They offer a couple of unique features taking application packaging and delivery to a whole new level. As they like to say ‘Layering changes everything‘. Let’s have a look at what this all means for both Citrix and Unidesk.
Citrix Support – A new model, a new hope, Citrix Customer Success Services
About two weeks ago Citrix announced part of their new support portfolio for 2017 and beyond, a.k.a. Citrix Customer Success Services. Starting January 1st 2017 customers will be able to purchase, or better said subscribe to (annually) a new support package named ‘Select’ (as part of the Customer Success Services umbrella) with two more packages following mid-2017 (June / July) referred to as ‘Priority’ and ‘Priority Plus’, although for now there is no detailed information available regarding these two additional packages. Let’s have a look at what we do know.