About two weeks ago Citrix announced part of their new support portfolio for 2017 and beyond, a.k.a. Citrix Customer Success Services. Starting January 1st 2017 customers will be able to purchase, or better said subscribe to (annually) a new support package named ‘Select’ (as part of the Customer Success Services umbrella) with two more packages following mid-2017 (June / July) referred to as ‘Priority’ and ‘Priority Plus’, although for now there is no detailed information available regarding these two additional packages. Let’s have a look at what we do know.
Citrix licensing (and Microsoft) demystified? I need your help!
Licensing can be complicated, not only do we need to consider XenApp and/or XenDesktop licenses; we also have to deal with Microsoft licensing, if we like or not. Throughout this chapter I will focus on the different types of Citrix licenses available, how they get applied from a XenApp / XenDesktop perspective and what other types of (Microsoft) licenses we need to take into consideration, like RDS, VDA (and no, this is not the Citrix VDA), CDL etc.
The Citrix Long Term Service Release vs. the Current Release. What’s (really) new?
Not that long ago (during Summit 2016 to be exact) Citrix introduced two new XenApp / XenDesktop servicing options, the LTRS, which stands for Long Term Service Release and the CR a.k.a. Current Release. And while this is sort of a big deal, it does tend to confuse people on what to expect when it comes to Citrix support. This post is meant to clarify a couple of misconceptions that have been slowly formed during the last two months or so.