About two weeks ago Citrix announced part of their new support portfolio for 2017 and beyond, a.k.a. Citrix Customer Success Services. Starting January 1st 2017 customers will be able to purchase, or better said subscribe to (annually) a new support package named ‘Select’ (as part of the Customer Success Services umbrella) with two more packages following mid-2017 (June / July) referred to as ‘Priority’ and ‘Priority Plus’, although for now there is no detailed information available regarding these two additional packages. Let’s have a look at what we do know.
Continue reading Citrix Support – A new model, a new hope, Citrix Customer Success Services
